Chris VossBy / March 22, 2023 0. Chris Voss - Intro 1. Chris Voss - Tactical Empathy 2. Chris Voss - Mirroring 3. Chris Voss: Labelling 4. Chris Voss: Mirroring and Labelling exercise 5. Chris Voss: Mastering Delivery 6. Chris Voss: Case Study 7. Chris Voss: Creating the Illusion of Control 8. Chris Voss: The Power of Negotiation 9. Chris Voss: The Accusations Audit 10. Chris Voss: The Value of No 11. Chris Voss: Bending Reality 12. Chris Voss: Bargaining 13. Chris Voss: Black Swans